Store

Connect your WooCommerce or Shopify store to a site so the AI sales agent can answer live product, stock, and order questions and hand shoppers a checkout link. The store handles all payment; ZenTalk never sees card details.

Where it lives

Open Sites and click the Store pill on the site card. The Store connection page opens. Owners and admins can connect and change the store; everyone else sees the status read-only.

Connect a store

1. Under Choose your platform, pick WooCommerce (WordPress) or Shopify.
2. Click Generate pairing code, then Copy code.
3. Finish on your store using the steps for your platform below.

One pairing code does two jobs: it connects the store and installs the chat widget on it, so there is no separate script tag to add. If you need a fresh code, click Regenerate pairing code.

WooCommerce

1. Get the free ZenTalk Live Chat plugin. Click View on WordPress.org (recommended, it updates itself), or Download zip to upload it yourself under Plugins, Add New, Upload Plugin.
2. Activate the plugin in your WordPress admin.
3. Go to Settings, ZenTalk Chat, paste the pairing code, and click Connect.

The widget goes live and the Store connection page changes to Connected. If the ZenTalk site already has a domain set, the store's web address must match it.

Shopify

1. Enter your store domain, which looks like your-store.myshopify.com.
2. Click Connect Shopify and approve the ZenTalk app when Shopify asks. It only requests read access to your products and orders.
3. In your Shopify admin, open Online Store, Themes, Customize, and under App embeds turn on ZenTalk Live AI Sales Agent, then save.

Connection status

The Status card shows Connected, Waiting for pairing, Error, or Not connected, along with the store's name and address and the last error if there is one.

• Re-check: tests the connection again, for example after you fix a problem on the store.
• Disconnect: removes the store. The AI stops answering product and order questions for this site.

What the AI does with a connected store

• Answers product, price, and stock questions from your live catalog, with product cards.
• Builds a checkout link for one or several items, so shoppers pay on your store's own checkout.
• Looks up the status of an order.
• Suggests genuine add-ons and upgrades from your catalog when they fit.

You tune how the bot talks in AI Sales Agent.

Require a verification code for order lookups

By default, the AI shares an order's status as soon as the visitor gives the email address on that order. Turn on Require a verification code for order lookups to add a step: the AI emails a 6-digit code to the order's email address and only shares order details after the visitor enters the correct code. It is more private but adds a step, so it is off by default. Only owners and admins can change it, and the switch appears once the store is connected.

Confirm COD orders by phone

Once a store is connected, owners and admins also see Confirm COD orders by phone. Click Connect CBC number to rent a calling number and fund the wallet so your AI can call customers to confirm cash-on-delivery orders. See COD confirmation calls.