Take payment right inside the chat.
No redirect to a separate invoice tool. A human agent or the AI sends a secure payment request right in the conversation, and the visitor pays without leaving the thread. The money runs through your own payment processor, and every receipt is logged against the chat.
In-chat payments let you take payment inside a live chat conversation instead of emailing an invoice. With ZenTalk, a human agent or the AI sends a secure payment request in the thread, the visitor pays through your payment processor, Authorize.Net or PaySecure, and the receipt is logged against the conversation. ZenTalk does not store card numbers and takes no cut of what you collect.
How in-chat payments work
Three steps, all in the same thread the visitor is already in.
A human or the AI sends the request in chat
When a visitor is ready to buy, a human agent sends a secure payment link straight into the thread, or the AI sends a payment request the moment it agrees a price. No switching to a separate invoicing tool.
The visitor pays without leaving the conversation
The visitor pays through your payment processor, Authorize.Net or PaySecure, right inside the chat. There is no redirect to a separate site and no login to hunt for, so they pay while they are still engaged.
The receipt is logged against the conversation
The paid status and the receipt are recorded against that visitor and that chat, so you can see exactly which conversations turned into revenue and who paid for what.
Why it matters
A visitor is most likely to pay while they are still in the conversation and still interested. The old way, emailing an invoice, adds a gap where the visitor cools off, gets distracted, or never opens the email, and you lose the deal to follow up.
Sending the payment request right in the chat closes the deal at the moment of intent. The visitor pays without leaving the thread, so you see fewer drop-offs than you do when a payment lives in a separate invoice tool or a follow up email. Because every payment is tied to the conversation, you can also see exactly which chats earned money.
Who it is for
Agencies
Send the deposit or the retainer link the second a prospect says yes, instead of drafting an invoice and hoping they open it.
Service businesses
Quote the job and collect the payment in the same chat, so the booking is paid before the visitor leaves the page.
Consultants
Take the session fee or the package payment in the thread where the visitor already agreed to work with you.
Stores
Close a custom order or an add on right in the conversation, without pushing the customer through a separate checkout flow.
What is included
In-chat payments come with ZenTalk at the flat price, with no payment add on and no per transaction fee from us. See pricing.
- Secure payment links a human agent can send in any conversation
- AI payment requests, with a cap you set on how much it can collect on its own
- Payments through your own Authorize.Net or PaySecure account, no funds held by ZenTalk
- Receipts and paid status logged against the visitor and the chat
- No per payment fee, cut, or commission from ZenTalk
- Included in the flat $50 per agent, per month, per workspace price
Want to see how it fits into a full conversation that qualifies, quotes, and closes? Read the AI sales chat page, or the guide to the best AI chatbots that take payments.
In-chat payment questions
Can you take payments inside a live chat?
Yes. With ZenTalk an agent or the AI can send a secure payment request right inside the conversation, and the visitor pays without leaving the chat. There is no redirect to a separate invoice tool, so you close the deal at the moment the visitor is ready to pay.
How does an in chat payment request work?
You connect your payment gateway once. Then a human agent can send a secure payment link in the thread, or the AI can send a payment request when it agrees a price. The visitor pays through the processor, and the receipt and the paid status are logged against that conversation so you can see which chats turned into revenue.
Does ZenTalk store the visitor card details?
No. ZenTalk does not store card numbers. Payments run through your payment processor, Authorize.Net or PaySecure, and the card details go straight to the processor. ZenTalk records the amount, the paid status, and the receipt against the conversation, not the raw card data.
Can the AI send a payment request on its own?
Yes. The AI can quote your price and send a secure payment request inside the chat, then confirm the charge with a receipt. Every quote and payment is logged, and you can cap how much the AI is allowed to collect on its own so a human stays in control of larger amounts.
Why take payment in chat instead of emailing an invoice?
Because the visitor is ready to buy while they are still in the conversation. Emailing an invoice adds a gap where the visitor cools off, gets distracted, or never opens the email. Sending the payment request in the same thread lets them pay at the moment of intent, so you lose fewer deals to follow up.
Does ZenTalk take a cut of what I collect?
No. Payments run through your own gateway account, so the money lands straight in your account. ZenTalk never holds or touches the funds and takes no fee, cut, or commission on anything you collect. In chat payments are simply part of your flat per agent price, with nothing charged on top.
From hello to paid, without leaving the chat.
Taking payment is one step in the loop. The same AI qualifies the work, anchors your price, and books the call. See the AI sales chat.
One week free. Cancel anytime. No long-term contract.