Cookies are small text files that a website saves on your browser when you visit. They help the site remember you and your preferences, keep you logged in, and understand how people are using the product. This page explains exactly which cookies ZenTalk uses and why.
The cookies ZenTalk uses
We keep our cookie usage as minimal as possible. Here is a breakdown of every category.
Strictly necessary cookies
These cookies are required for ZenTalk to function. You cannot turn them off, because without them the product simply would not work. They do not store any personally identifiable information.
Analytics cookies
We use lightweight analytics to understand how people navigate usezentalk.com. This helps us figure out which parts of the site are useful and which ones need work. These cookies do not track you across other websites and we do not use them for advertising.
We do not use Google Ads, Facebook Pixel, or any other advertising or retargeting cookies. Full stop.
The ZenTalk widget and your visitors
If you embed the ZenTalk chat widget on your own website, the widget may set a cookie on your visitors' browsers. This cookie helps the widget recognize returning visitors and connect their conversations so your support team can see context from previous chats.
As a ZenTalk customer, you are responsible for disclosing this cookie in your own website's privacy notice and cookie banner. If you need a snippet of text for your disclosure, just ask us and we will send one over.
How to control or remove cookies
Most browsers give you full control over cookies in their privacy settings. Here is where to find them:
- •Chrome: Settings > Privacy and security > Cookies and other site data
- •Firefox: Settings > Privacy & Security > Cookies and Site Data
- •Safari: Settings > Privacy > Manage Website Data
- •Edge: Settings > Cookies and site permissions
Please note that blocking strictly necessary cookies will affect how the ZenTalk dashboard works. You may not be able to stay logged in or use certain features if those cookies are disabled.
Changes to this policy
If we add new cookies or change how we use existing ones in a meaningful way, we will update this page and let you know. The date at the top of this page always reflects the most recent version.
Questions
Something is not clear? Email us at support@usezentalk.com and we will answer you directly.