This page explains how to delete your ZenTalk account and the data linked to it. It applies to the ZenTalk web dashboard and the ZenTalk mobile app for Android and iOS, both provided by ZenTalk LLC. Deleting your account is free.
If you are not a ZenTalk user but chatted with a business that uses ZenTalk, or messaged one on Facebook, Instagram, or WhatsApp, see our Data Deletion Instructions instead.
How to request deletion
- 1.Fill in the form below with the email you use to sign in to ZenTalk. You can also open it from the ZenTalk app: go to the Me tab and tap Delete my account.
- 2.Within 2 business days we email that address to confirm the request really came from you.
- 3.Once you confirm, we delete your account and its data within 30 days and email you when it is done.
Prefer email? Write to support@usezentalk.com from the address you sign in with, using the subject "Account deletion request".
If you are a team member
Your user account belongs to your organization's ZenTalk workspace. You can ask your account owner or an admin to remove you from the Team page, or send us a request above. When your user account is deleted we remove:
- •Your profile: name, sign in email, password, photo, and two step verification settings.
- •Your signed in devices, sessions, and the push notification tokens of your phones.
- •Your personal settings, such as notification and sound preferences and availability status.
Conversations, calls, notes, and tickets you handled for customers belong to your organization, not to you personally. They stay in your organization's workspace after your account is deleted, and your organization decides how long to keep them.
If you are the account owner
Closing the whole account cancels your subscription and deletes everything in your organization: every workspace, website, team member account, conversation, contact, lead, ticket, appointment, call recording, uploaded file, and AI knowledge base. Please export anything you want to keep before you ask. Phone numbers you rented through ZenTalk are released and cannot be recovered.
What we keep, and for how long
- •Encrypted database backups roll off on their own within 30 days of deletion.
- •Server logs are kept for up to 30 days.
- •Invoices and payment records are kept for as long as tax and accounting law requires. They contain your billing name and email, never your full card number.
- •A short record that we received and completed your deletion request, so we can prove it was honoured.
Everything else is permanently deleted. Our full data handling is described in our Privacy Policy.
Questions
Email support@usezentalk.com and a real person will write back.