Confirm every cash on delivery order before you ship it.
When a COD order lands on your store, ZenTalk calls the customer in your brand voice, confirms they really want it, and writes the answer back to the order. You stop shipping parcels that come straight back, and cut return to origin losses without adding a single person to your team.
Cash on delivery leaks money at the door
Every unconfirmed COD order is a bet. You pay to pick it, pack it, and ship it, and only find out at the doorstep whether the customer meant to order at all. Fake orders, second thoughts, and wrong numbers turn into return to origin parcels, courier round trip fees, and stock that sat in a van instead of on your shelf. A short confirmation call, placed automatically before dispatch, turns that bet back into a real order.
What COD confirmation does for your store
An automated confirmation call on every cash on delivery order, in your brand voice, with the answer written straight back to the order.
Confirms every COD order automatically
The call goes out the moment a cash on delivery order is placed, with no one on your team lifting a finger. Real orders are confirmed and sent to dispatch, so your fulfilment queue is clean before anyone picks a parcel.
Cuts return to origin losses
By catching unwanted and mistaken orders on the phone before they ship, you stop paying courier round trips on parcels that come straight back. The saving lands where COD hurts most, in shipping, handling, and tied up stock.
Uses your AI settings and language
If your AI agent is active, the confirmation call runs with your AI settings and picks up the language from there, using the same voice persona and primary language you already set. It sounds like your brand, understands the customer’s own words, and never feels like a robocall in the wrong language.
Passes on anything off-script
If the customer asks for something the call cannot settle, a discount, a change, or a question, ZenTalk does not make a promise it cannot keep. It tells them the store team will follow up and emails you exactly what they asked, so the request actually reaches you instead of being lost on the call.
Writes the result back to the order
The outcome, confirmed, cancelled, not reached, or needs review, is written straight onto the order. On a cancellation ZenTalk can add a note and set the order to cancelled for you, so nothing lingers in your fulfilment list.
Records every call, kept for two weeks
Each confirmation call is recorded for compliance and kept for two weeks, then deleted automatically. You have a clear record of what was agreed on the call while it matters, without holding customer audio longer than you need to.
Runs on a prepaid wallet, on your hours
Calls are billed per connected minute from a prepaid wallet at your country rate, so you only pay for calls that connect. You set the calling window, time zone, and retries, so customers are only ever called at sensible times.
One pairing code, no extra setup
The same free WooCommerce plugin and single pairing code that connect your store for AI chat also switch on order confirmation, with Shopify coming soon. There is no separate integration to build and no developer required.
How order confirmation works
From order to confirmed dispatch, without your team touching the phone.
A COD order comes in
A shopper places a cash on delivery order on your WooCommerce store, with Shopify coming soon. ZenTalk is notified the moment the order is created, and only for COD orders.
The AI calls to confirm
Within your calling window ZenTalk phones the customer in your brand voice and language, confirms the order is real and still wanted, and listens to the answer.
The outcome writes back
Confirmed orders are marked ready to dispatch. Cancelled ones can be held and cancelled for you. You get a short report per order and a running log in your dashboard.
It runs on the same free WooCommerce plugin and single pairing code that connect your store for AI chat. Connect your store and switch on confirmation from your dashboard.
COD order confirmation questions
What is a COD order confirmation call?
It is an automated phone call that confirms a cash on delivery order before you ship it. The moment a shopper places a COD order on your store, ZenTalk calls the customer, confirms they really placed the order and still want it, and records the answer against the order. Confirmed orders move to dispatch, cancelled ones are held back, so you stop shipping parcels that were never going to be paid for.
How does it reduce return to origin and fake orders?
Most COD losses come from two places: parcels shipped to people who never meant to order, and buyers who change their mind before the courier arrives. A confirmation call catches both before the parcel leaves your warehouse. You only pay to ship and handle orders a real person confirmed on the phone, which cuts return to origin, courier round trip fees, and locked up stock.
What language does the call speak?
The call speaks your customer’s language. If your AI agent is active, the call runs with your AI settings and picks up the language from there, using the same voice persona and primary language you already set, so the confirmation feels like it comes from your brand rather than a robocall in the wrong language. The customer can simply answer in their own words and the AI understands.
What happens if the customer asks for a discount or something else?
If the customer asks for anything the call cannot settle, a discount, a change to the order, or any other question, ZenTalk does not invent an answer or make a promise it cannot keep. It tells the customer your team will follow up, still confirms or cancels the delivery, and emails you exactly what they asked, so the request reaches you instead of being lost on the call.
Are the calls recorded?
Yes. Each confirmation call is recorded for compliance and kept for two weeks, then deleted automatically, so you have a clear record of what was agreed while it matters without holding customer audio longer than you need to.
What happens after the customer answers?
The outcome is written straight back to the order. On a confirmation the order is noted as confirmed and ready to dispatch. On a cancellation, if you opt in, ZenTalk can add a note and set the order to cancelled for you, so your team never chases it. Every call has an outcome of confirmed, cancelled, not reached, or needs review, and you get a short report per order.
Which stores does it work with?
WooCommerce today, through the free ZenTalk plugin and a single pairing code. Shopify support is coming soon. When a new cash on delivery order is placed the store notifies ZenTalk and the call goes out. The same one pairing code that connects your store for AI chat also enables order confirmation, there is nothing else to install.
What does it cost to run?
Calls run from a prepaid wallet, billed per confirmed minute at your country’s calling rate, so you are only charged for calls that actually connect. You top the wallet up from your dashboard and set a calling window and business hours so calls only go out at sensible times. One held fake order usually saves more than a whole batch of confirmation calls costs.
Will it call at all hours or spam my customers?
No. You set the calling window and time zone, and each order is called once, with a small number of retries only if the first call is not answered. Outside your window the call is deferred, not dropped, and picked up when your window opens again.
An AI that sells, then confirms.
The same chat answers product questions and builds the cart from your live catalogue, then confirms the cash on delivery order by phone before you ship. See the store AI.
One week free. Cancel anytime. No long-term contract.