Product · Talk
An AI that sells your Shopify and WooCommerce store.
Connect your store once and the chat answers real shopping questions from your live catalogue, your prices, and your stock. It looks up order status, suggests add-ons from your own store, builds a multi-item cart, and hands the shopper one checkout link, without ever taking payment in the thread.
An AI that knows your store, answers from the live catalogue.
Connect your Shopify or WooCommerce store once and the chat answers real shopping questions from your own products, prices, and stock, in the moment a visitor is deciding. It reads the live catalogue, so it never invents a product or a price, and it hands the shopper a checkout link instead of taking payment in the thread.
Answers product and stock questions
Ask for a model, a size, a colour, or everything under a budget and the AI replies from your live catalogue with the real price and whether it is in stock right now. If something is out, it offers the closest in-stock alternative from your store, never a made-up one.
Order status, including a customer’s own orders
A shopper can check an order by number, and a signed-in customer can just ask where their order is. Identity is proven cryptographically, so the AI lists that customer’s own orders with no order number and never leaks anyone else’s.
A real checkout link, in the chat
When a visitor is ready to buy, the AI sends a checkout link that lands with the item already in the cart, ready to pay on your store. The sale stays on your storefront and your payment gateway, tied to that conversation.
One code connects the store and the widget
Install the WordPress plugin and paste a single pairing code. That one step connects the store and installs the chat widget, no separate script tag, no developer needed. Shopify stores connect from the Store page with a short theme snippet.
Store chat
Live catalogueDo you have the trail running shoe in blue, size 9?
Yes, the Trailblazer in blue, size 9 is in stock.
Trailblazer Running Shoe
Blue / 9
$89
In stockWhere is my order?
Order #1043 shipped today and is arriving Tuesday. Want the tracking link?
What the AI does in your store
The same shopping capabilities work on both Shopify and WooCommerce, from one pairing code. Everything comes from your live catalogue, so the AI never invents a product, a price, or a stock number.
Answers product questions
Ask it "show me a blue running shoe in size 10" or "what do you have under 50 dollars" and it searches your live catalogue and answers with the real product and the real price.
Checks live stock and variants
It confirms whether an item, size, or colour is in stock at that moment. If it is sold out, it says so plainly and offers the closest in-stock alternative from your own store.
Suggests add-ons and upgrades
After a shopper picks something, the AI offers one genuinely relevant add-on or upgrade, drawn from your own store recommendations (cross-sells and upsells you set on WooCommerce, matching products on Shopify). It only ever suggests items that really exist and are in stock, and it stays quiet when there is nothing to add.
Looks up order status
A shopper can ask "where is my order". The AI checks the order behind a privacy step, and a signed-in customer can see their own orders, without a human having to dig through the admin.
Builds a multi-item checkout link
When a shopper wants more than one thing, the AI puts every item into a single cart and hands over one checkout link that opens your own store ready to pay. Add another product mid-chat and it rebuilds the cart so nothing is dropped. Payment happens on your storefront and your gateway, never in the chat thread.
Same on Shopify and WooCommerce
Install the WooCommerce plugin, paste one pairing code, and the store and the chat widget are both connected in that single step. On Shopify, enter your store address on the Store page and add a short widget snippet to your theme.
Connect your store in minutes
One pairing code connects your store and installs the chat widget in the same step. No separate script tag, no developer.
Add ZenTalk to your store
Install the free ZenTalk plugin on WooCommerce and you are connected in a minute. On Shopify, enter your store address on the Store page in your dashboard.
Paste one pairing code
On WooCommerce, copy the pairing code from your dashboard into the plugin and that single code connects the store and installs the widget. On Shopify, paste the widget snippet into your theme, and we can email you the exact steps.
The AI starts selling
The chat is live on your storefront, answering product, stock, and order questions from your live catalogue and sending checkout links.
WooCommerce plugin for WordPress
Install the ZenTalk plugin, then paste your pairing code. Two ways to get it, both free. Shopify stores connect from the Store page in the dashboard instead.
WordPress plugin directory
RecommendedInstall straight from your WordPress admin: Plugins, Add New, search "ZenTalk Live Chat", then Install and Activate. Updates arrive automatically.
Direct download
Prefer to upload it yourself? Download the zip and add it under Plugins, Add New, Upload Plugin, then Activate.
Shopify and WooCommerce AI questions
Does the AI chat work with Shopify and WooCommerce?
Yes. ZenTalk connects to both Shopify and WooCommerce. Once your store is paired, the AI answers from your live catalogue, your real prices, and your current stock, and it hands out a checkout link. For WooCommerce you install the ZenTalk plugin and a single pairing code links the store, including order status lookups. On Shopify you connect today from the Store page in your dashboard by entering your store address, then add the chat widget with a short snippet in your theme. Order status lookups on Shopify arrive with the ZenTalk Shopify app, which is in Shopify App Store review.
How does the AI know my products, prices, and stock?
It reads them from your store in real time. When a visitor asks for a product, a size, a colour, or everything under a budget, the AI queries your live catalogue and answers with the actual price and whether the item is in stock at that moment. It never invents a product or a price, if something is out of stock it says so and offers the closest in-stock alternative from your own store.
Can a customer check their order in the chat?
Yes. Any shopper can check an order by its number, and a signed-in customer can simply ask where their order is. The store proves that customer’s identity cryptographically, so the AI lists that person’s own orders with no order number required, and it can never show one customer another customer’s orders. Order lookups work on WooCommerce today and come to Shopify with the ZenTalk Shopify app.
Does the AI take payment inside the chat?
No, and that is deliberate. The AI sends a checkout link that opens your own store with the item already in the cart, so the payment happens on your storefront and your payment gateway, exactly as it does today. The chat moves the shopper to checkout, it does not sit between them and your money.
Can the AI recommend add-ons or upsell?
Yes, honestly. After a shopper picks a product the AI can offer one genuinely relevant add-on or upgrade, and it pulls those from your own store recommendations, the cross-sells and upsells you configure on WooCommerce or matching products on Shopify. It only suggests items that actually exist and are in stock, and when there is nothing worth adding it says nothing. It never invents a product to make a sale.
Can a shopper buy more than one product in the same chat?
Yes. When a shopper wants several items the AI puts them all into one cart and hands over a single checkout link that opens your store ready to pay. If they add another product later in the conversation, the AI rebuilds the cart with everything so nothing gets dropped. This works the same on Shopify and WooCommerce, and payment still happens on your own storefront.
How long does it take to set up?
A few minutes. Install the ZenTalk WordPress plugin, paste one pairing code, and the store and the chat widget are both connected in that single step. There is no separate script tag to add and no developer required. On Shopify, enter your store address on the Store page and paste a short widget snippet into your theme, the dashboard can email you the steps.
Where does the AI get its answers if my catalogue does not cover a question?
Product, stock, and order questions are always answered from your live store. For everything else, shipping, returns, sizing help, general questions, the AI answers from the knowledge you give it and your set policies, and hands off to a human the moment a shopper needs one.
Next up
Confirm the cash on delivery order before you ship.
On COD, the AI calls the customer to confirm the order before dispatch, so you stop shipping parcels that come straight back and cut return to origin losses. It also qualifies the lead and closes when a deal needs a human. See COD order confirmation.
One week free. Cancel anytime. No long-term contract.
