Answer travelers in their own language, in every time zone
ZenTalk answers guest and traveler questions from your own website, replies on WhatsApp, and takes deposits in the chat while your team is asleep or out on a tour.
ZenTalk gives hotels, tour operators, and travel agencies an AI chat and voice assistant that answers travelers in their own language, around the clock. It answers questions about rooms, tours, packages, prices, and policies from your own website, collects verified contact details, books phone or video planning calls, and takes deposits or full payments in the chat through your own Stripe or Authorize.Net account. WhatsApp replies, email, and calls land in the same shared inbox for your team.
What gets in the way today
Your guests are in other time zones
A family planning a trip writes at what is 3am for you. By the time your office opens, they have booked with the operator who answered first.
Questions come in every language
Is breakfast included, can you pick us up from the airport, is the tour suitable for kids, what is the cancellation policy. Travelers ask in their own language, and a slow or confusing reply sends them elsewhere.
Deposits get stuck in email
Custom itineraries and group bookings need a deposit to hold the dates. Sending a bank detail email or an invoice later gives the traveler time to keep shopping.
How it works for travel and hospitality
- 1
A traveler asks a question on your site or WhatsApp
The AI answers from your website and your own notes: room types, tour itineraries, inclusions, prices, transfer options, and cancellation policy, in the traveler's own language.
- 2
It gathers trip details
The AI asks for dates, group size, interests, and budget, and collects a phone number and email that are checked to be real and reachable.
- 3
It books a planning call for custom trips
For tailor made itineraries, group trips, or events, the AI books a phone or video call with your team and sends the confirmation and reminders.
- 4
The deposit is paid in the chat
The AI or your staff sends a payment request for the deposit or full amount. The traveler pays on your own Stripe or Authorize.Net page and the receipt is logged against the conversation.
- 5
Your team handles the rest from one inbox
Changes, special requests, and follow ups by chat, email, WhatsApp, or phone stay in one shared inbox, on the web or the mobile app.
The parts of ZenTalk you will use most
Multilingual AI chat
Answers room, tour, and package questions in the traveler's language around the clock, and hands off to your team for anything custom.
Learn moreWhatsApp on the official API
Connect your own WhatsApp Business number, send approved broadcasts to opted in past guests, and let the AI answer the replies.
Learn moreDeposits and payments in the chat
Take a deposit to hold dates or a full payment for a day tour while the traveler is still in the conversation.
Learn moreAI voice agent in over 100 languages
Callers reach an AI voice agent after hours that speaks their language and translates live, with every call recorded and transcribed.
Learn moreAnswers from your own website
ZenTalk reads your rooms, tours, and policies, so the AI quotes your real inclusions and cancellation terms instead of guessing.
Learn morePlanning call booking
Custom trip and group inquiries become booked phone or video calls with your team, with reminders sent before the call.
Learn moreWhere ZenTalk fits, and where it does not
ZenTalk is not a hotel booking engine, property management system, or channel manager, and it does not check live room availability or tour inventory. Keep those systems for reservations.
ZenTalk does not connect to GDS or online travel agency platforms. The AI answers from the information you give it and hands live availability questions to your team or links to your booking page.
If travelers write to you from other time zones and in other languages, and deposits get lost in email, ZenTalk covers that gap. It answers from your own information, replies on WhatsApp, and takes payments in the chat. Your booking engine and reservation system stay as they are.
Similar industries
Common questions
Can the AI check room or tour availability?
No. ZenTalk does not connect to booking engines, property management systems, or tour inventory. The AI answers from your website and notes, can share your booking page link, and hands live availability questions to your team with the chat history in view.
Which languages can it handle?
The AI chat replies in the language the traveler writes in, and the AI voice agent speaks over 100 languages with live translation. Your staff see the conversation and can step in at any point.
Can guests message us on WhatsApp?
Yes. You connect your own WhatsApp Business number through Meta inside ZenTalk. Conversations land in the shared inbox, the AI can answer replies, and you can send approved broadcasts to contacts who opted in. WhatsApp messages are paid per message.
How do deposits work?
Your staff or the AI sends a payment request in the chat for the amount you set. The traveler pays on the hosted page of your own Stripe or Authorize.Net account, so the money goes straight to you. You can cap how much the AI can request without a person.
What does ZenTalk cost?
ZenTalk is a flat 50 dollars per agent per month, per workspace, with the AI included and no per resolution fees. WhatsApp messages and phone numbers are billed separately, and there is a one week free trial.
For hotels, tour operators, and travel agencies
Put an AI agent on your site and one inbox behind it.
Start your free trial, and we will walk your workspace through setup personally.
One week free. Cancel anytime. No long-term contract.