Help trial users reach their first win, then keep them
ZenTalk answers product questions from your own docs, knows which logged in user is asking, and lets your team see the screen when setup gets stuck.
ZenTalk gives SaaS companies an AI agent that answers pricing, feature, and setup questions from your own website and docs, around the clock. Pass a signed identity token from your app and chats from logged in users bind to their real account. When a user is stuck, your team can co-browse their screen view only or replay their session. Chat, email tickets on your own domain, and insights on lost deals and churn signals all sit in one workspace.
What gets in the way today
Trial users leave before anyone answers
Someone signs up, hits a confusing settings screen on day two, asks a question in chat, and gets 'we'll reply within 24 hours'. By then the trial is half gone and they have opened a competitor's tab.
Support cannot tell who is asking
An anonymous chat says 'my integration broke'. Your agent asks for the account email, the plan, the workspace name, and the user has already lost patience. Multiple sessions from the same person show up as strangers.
Bugs are described, never seen
'The button doesn't work' turns into ten messages of screenshots and guesses. Your support team cannot see what the user clicked, and engineering gets a ticket with no reproduction steps.
How it works for saaS
- 1
A visitor or trial user opens the chat
The widget runs on your marketing site and inside your app. If the user is logged in, your app passes a signed identity token, so the chat is tied to their real user id instead of an anonymous visitor.
- 2
The AI answers from your docs and pricing
ZenTalk reads your website, pricing page, and help content into a fact sheet, and you add your own notes on top. The AI answers plan limits, feature questions, and setup steps without inventing an answer.
- 3
A human takes over the hard ones
When a question needs a person, the AI hands off with the full thread. Your agent can start a view only co-browse to see the screen, or open the session replay to watch what happened before the chat.
- 4
Longer issues move to email
Bug reports and account questions continue by email from support@ your own domain, threaded into the same conversation, with delivery receipts so you know the reply landed.
- 5
Insights show what is costing you customers
ZenTalk reads conversations and surfaces patterns behind lost deals and churn signals, linked back to the source chats. Fire a conversion event on signup or upgrade and the result is attributed to the conversation.
The parts of ZenTalk you will use most
AI answers from your own knowledge
Add your site and ZenTalk turns your pricing, features, and policies into facts the AI uses on day one. Rescan after a release and the next chat uses the change.
Learn moreLive co-browse for stuck setups
See the user's screen in real time while you chat, with nothing to install. Spot the missed field in an onboarding form and guide them through it. View only by design.
Learn moreSession recording for bug reports
Every engaged visitor is recorded automatically and replayed like a video, linked to the chat. Watch the clicks that led to the error instead of asking for screenshots. Recordings auto delete after 30 days.
Learn moreEmail helpdesk on your domain
Reply from support@yourdomain with authenticated sending, threaded with chats and tickets in one inbox, and delivered, opened, or bounced status on every message.
Learn moreInsights on churn and lost deals
Daily cards point to the questions and objections behind lost trials, each linked to the conversations that triggered it, plus per agent and per bot performance.
Learn moreDemo calls booked by the AI
When a prospect wants a walkthrough, the AI checks your team's availability and books a phone or video demo, with reminders sent before the call.
Learn moreWhere ZenTalk fits, and where it does not
ZenTalk is not a product analytics suite. Session replay helps support see what happened, but funnels, cohorts, and feature usage analytics stay in your analytics tool.
It does not replace your bug tracker or engineering backlog. Tickets here are customer conversations, not sprint issues.
There is no billing sync with your subscription system, so plan and invoice details come from your app, not from ZenTalk.
For SaaS teams, ZenTalk covers the conversations that decide whether a trial converts and a customer stays. The AI answers from your docs at any hour, signed identity tells your agents exactly who they are helping, and co-browse plus session replay turn vague bug reports into something you can see. Chat, email, and insights share one inbox.
Similar industries
Common questions
Can ZenTalk tell which logged in user is chatting?
Yes. Your app passes a signed JWT to the widget and the visitor record is bound to your real user id. Anonymous sessions from the same person collapse onto one account once they sign in, so your agents see who they are talking to without asking for an email.
Will the AI make up answers about our product?
It answers from the knowledge you give it: your website, your docs, and your own notes, which take priority over scanned content. When it is unsure or a question needs judgement, it hands the chat to a human with the full context in the thread.
Does co-browse let my agent click inside the customer's account?
No. Co-browse is view only by design. Your agent sees the user's screen and cursor in real time and guides them by chat, but cannot type or click for them. You can keep a recording of the guided session for training.
Is session recording safe for logged in pages?
Recordings are stored encrypted with signed, expiring playback links, only owners and admins can watch them, and they are deleted after 30 days. Review which pages of your app you load the widget on, as you would with any replay tool.
How is ZenTalk priced for a SaaS support team?
A flat $50 per agent, per month, per workspace, with the AI included and no per resolution fees. One agent covers as many of your websites as you want inside a workspace. You can start with a one week free trial.
For software companies
Put an AI agent on your site and one inbox behind it.
Start your free trial, and we will walk your workspace through setup personally.
One week free. Cancel anytime. No long-term contract.