Every client request in one inbox, from chat to fix
Clients reach you by chat, email, or phone. ZenTalk keeps it all in one thread, lets your technicians see the screen, and gives every client a portal for projects and sign offs.
ZenTalk gives IT support companies and managed service providers one workspace for client requests. Website chat, an email helpdesk on your own domain, and browser phone calls land in the same inbox. Technicians can co-browse a user's screen view only, replay a session to see the error, and record calls. Larger jobs such as migrations or office setups run as projects with signed scopes, and clients follow them in a magic link portal. It is not a remote management or monitoring tool.
What gets in the way today
Requests arrive everywhere at once
One client emails the owner's personal address, another calls the office line, a third messages through the website. Your technicians spend the first ten minutes of every shift working out who asked what, and who already answered.
'My email stopped working' tells you nothing
Users describe symptoms, not causes. Without seeing the screen, the technician asks for screenshots, error codes, and the browser version, and a five minute fix becomes a day of back and forth.
Project work hides in long email chains
A server migration or a new office network has a scope, a quote, a deposit, and a client who keeps asking for status. When it all lives in email, nobody can find the signed scope when the client asks why something was not included.
How it works for IT services and MSPs
- 1
The client reaches out on any channel
A chat on your website, an email to support@ your domain, or a call to your business number all land as conversations in the same ZenTalk inbox.
- 2
The AI handles first line questions
It answers from your own website and notes: service hours, what your plans cover, how to reset a password on your portal, and how to reach the on call line. It hands off to a technician when a real fix is needed.
- 3
A technician sees the problem
Start a view only co-browse from the chat to watch the user's screen with nothing to install, or open the session replay to see what happened before they wrote in. Call them from the browser if talking it through is faster.
- 4
The ticket continues by email
Follow up from your own domain, threaded into the same conversation, with delivered, opened, or bounced status so you know the client actually got the update.
- 5
Bigger jobs become projects
Turn a request into a project with a kanban board, a signed scope, and versioned deliveries such as a migration plan or handover document. The client follows progress in the portal.
The parts of ZenTalk you will use most
Email helpdesk on your own domain
Run support from support@yourdomain with domain authentication set up in the dashboard. Every reply threads with the chat and ticket history for that client.
Learn moreCo-browse without remote access software
See the user's browser in real time while you chat, with no download. Ideal for walking someone through a web portal, an account setting, or a sign in screen. View only by design.
Learn moreSession replay of what went wrong
Engaged visitors on your site and client portal pages are recorded automatically. Replay the steps before the error instead of asking the user to remember them.
Learn moreBrowser dialer for support calls
Make and take calls from the dashboard on a rented local or toll free number, or one you already own. Calls are recorded with a 30 day retention window and can be transcribed.
Learn moreClient portal for status and sign off
Clients open their projects, deliveries, contracts, and chat history through a magic link, so status questions stop landing on your technicians.
Learn moreProjects with signed scope
Kanban boards for migrations and installs, versioned deliveries with client feedback, and native e signatures with an audit grade PDF for the agreed scope.
Learn moreWhere ZenTalk fits, and where it does not
ZenTalk is not a remote monitoring and management tool or a remote desktop. Co-browse is view only and covers the browser, so keep your RMM and remote access software for patching, device control, and work outside the browser.
It does not track SLAs per contract, assets, or device inventories. If your service desk depends on those, keep your PSA for them and use ZenTalk for client conversations.
There is no integration with PSA or RMM platforms, so tickets do not sync automatically between systems.
For IT support companies and MSPs, ZenTalk is the client facing layer: chat, email, and calls in one inbox, a view of the user's screen when words are not enough, and a portal for project work. It sits next to your remote management tools rather than replacing them, and gives clients one clear place to ask and follow up.
Similar industries
Common questions
Can ZenTalk replace my remote access tool?
No. Co-browse shows your technician the user's browser tab in real time, view only, with nothing to install. That is enough for web portals, account settings, and guided sign ins, but it cannot control the device or reach desktop apps. Keep your remote access software for that.
Can clients email support and have it become a ticket?
Yes. Replies from clients thread into the conversation on your own authenticated domain, and your team can reply from the ticket, the chat, or a global Compose button. Each outbound message shows delivered, opened, bounced, or spam reported status.
Can my technicians take phone calls in ZenTalk?
Yes. The browser dialer makes and takes calls from your business number over WebRTC, with no desk phone. Rent a local or toll free number in ZenTalk or bring your own. Calls are recorded and saved to the client's thread. Minutes are pay as you go from a prepaid wallet.
Can I keep each client's data separate?
Yes. Per site agent assignments keep visibility scoped, and you can run larger clients as their own workspaces under one organization. Visitor email and phone are masked from regular agents by default, and owners can switch that per agent.
What does ZenTalk cost for an IT support team?
A flat $50 per agent, per month, per workspace, with the AI included and no per resolution fees. Calls and texts are pay as you go from a prepaid wallet. You can start with a one week free trial.
For IT support companies and MSPs
Put an AI agent on your site and one inbox behind it.
Start your free trial, and we will walk your workspace through setup personally.
One week free. Cancel anytime. No long-term contract.