Answer every front desk question, even after the clinic closes
ZenTalk puts an AI front desk on your website that answers from your own services and policies, books phone or video consults, and takes payments in the chat. Clinical records stay in your practice system.
ZenTalk gives clinics, medical practices, and telehealth providers an AI chat and voice front desk for the administrative side of patient contact. It answers questions about services, hours, location, and prices from your own website, books phone or video consults into your team calendar with reminders, collects basic contact details, and sends secure payment requests in the chat through your own Stripe or Authorize.Net account. It is not an EHR and does not claim HIPAA compliance, so diagnoses, symptoms, and medical history stay in your practice system.
What gets in the way today
The phone rings while the front desk is checking someone in
Most calls and website messages are the same handful of questions: are you taking new patients, what do you charge for a visit, where do I park, do you offer telehealth. Each one pulls your front desk away from the person standing in front of them.
People search for care at night and on weekends
A prospective patient reads your services page at 10pm, has one question, and finds only a contact form. By the morning they have booked with the practice that answered.
Payments and consult bookings drift into email
Self pay visit fees, telehealth consult fees, and deposits often go out as an emailed invoice or a phone call back. Every extra step is a chance for the patient to cool off or forget.
How it works for healthcare
- 1
A visitor asks a question on your website
The AI answers from the facts it learned from your site and your own notes: services offered, visit prices, hours, location, telehealth options, and what to bring. It answers in the visitor's own language.
- 2
It gathers basic details, not medical history
The AI asks for name, phone, and email so your team can follow up, and verifies the phone and email are real. Set it up to tell anyone describing symptoms or clinical details to call your office directly, and never to ask for medical history.
- 3
It books a phone or video consult
When the visitor wants to talk, the AI checks your team's availability and books a phone or video appointment into the calendar, then sends the confirmation and the 24 hour and 30 minute reminders.
- 4
A fee is paid in the chat when one is due
For self pay consults or deposits, the AI or your staff sends a payment request in the thread. The patient pays on your own Stripe or Authorize.Net hosted page and the receipt is logged against the conversation.
- 5
Your team takes over when a person is needed
Anything the AI is unsure about goes to a staff member with the full conversation in front of them, on the web dashboard or the mobile app.
The parts of ZenTalk you will use most
AI front desk chat
Answers the questions your front desk repeats all day, books consults, and hands the chat to your staff the moment a person is needed.
Learn moreKnowledge from your own website
Add your site and ZenTalk reads your services, prices, insurance and payment policies, and visit instructions, so answers match what you already publish.
Learn morePhone and video consult booking
The AI books telehealth or callback appointments into your team's calendar, sends reminders, and reschedules when the patient asks.
Learn moreVisit fees and deposits in chat
Send a secure payment request for a consult fee or deposit and the patient pays on your own Stripe or Authorize.Net page without leaving the chat.
Learn moreAI voice agent for after hours calls
Callers reach an AI voice agent when the office is closed, in over 100 languages, and every call is recorded and transcribed for your staff.
Learn moreClean contact details
Phone numbers and emails are checked the moment they are given, so your callback list is not full of typos and dead numbers.
Learn moreWhere ZenTalk fits, and where it does not
ZenTalk is not an EHR or practice management system and does not claim HIPAA compliance. Keep charts, diagnoses, prescriptions, and medical history in your practice system, and keep the chat to scheduling, general questions, and payments.
Appointment booking in ZenTalk covers phone and video consults with your team. If you need in person chair or room scheduling, keep using your practice scheduler for that.
ZenTalk does not connect to EHRs or insurance eligibility systems, so it cannot look up a patient's chart or check coverage.
If your front desk spends the day on the same questions and your website goes quiet after closing, ZenTalk takes that administrative load. It answers from your own information, books phone and video consults, and takes visit payments in the chat. It does not hold clinical records, so your practice system stays the place for anything medical.
Similar industries
Common questions
Can we use ZenTalk for HIPAA regulated patient data?
No. ZenTalk does not claim HIPAA compliance and is not built to hold health information. Use it for the administrative side of patient contact: questions about services, hours, and prices, booking phone or video consults, and taking payments. Keep symptoms, diagnoses, and medical history out of the chat and in your practice system.
Can the AI give medical advice?
You should not set it up to. The AI answers from the information you give it, such as services, prices, and policies. Configure it to send anyone describing symptoms to your clinical staff or emergency services, and keep clinical conversations in your own systems.
Does ZenTalk connect to our EHR or practice management software?
No. ZenTalk does not integrate with EHR or practice management systems. Consults it books go into the ZenTalk calendar for your team, and your staff enter anything clinical into your own system.
How do patients pay through the chat?
Your staff or the AI sends a payment request in the conversation. The patient pays on the hosted payment page of your own Stripe or Authorize.Net account, so ZenTalk never holds the funds and does not store the card number. You can cap how much the AI can request on its own.
What does ZenTalk cost for a clinic?
ZenTalk is a flat 50 dollars per agent per month, per workspace, with the AI included and no per resolution fees. One agent seat covers unlimited websites in a workspace, and you can start with a one week free trial.
For clinics, practices, and telehealth
Put an AI agent on your site and one inbox behind it.
Start your free trial, and we will walk your workspace through setup personally.
One week free. Cancel anytime. No long-term contract.