Answer every shopper and send them straight to checkout
Connect your Shopify or WooCommerce store and the AI answers from your live catalogue, real prices, and current stock. It builds the cart, hands over one checkout link, and your team steps in when a shopper needs a person.
ZenTalk gives an online store an AI chat agent that reads your live Shopify or WooCommerce catalogue. It answers product, size, and stock questions with real prices, looks up order status, suggests a relevant add-on from your own store, and hands the shopper one checkout link so payment happens on your storefront. On WooCommerce it can also call cash on delivery customers to confirm the order before you ship. WhatsApp campaigns, email, and calls land in the same inbox.
What gets in the way today
Shoppers leave when a question goes unanswered
Does it come in a size 10? Is the blue one in stock? Will it arrive by Friday? If nobody answers in the moment, the shopper closes the tab and buys somewhere else.
Where is my order eats your support day
Most inbound messages are order status questions. Your team spends hours copying order numbers into the admin instead of helping the people who are about to buy.
Cash on delivery orders that never get paid
Fake and impulse COD orders get packed, shipped, and sent back. You pay the courier both ways and the stock sits in a van for a week.
How it works for ecommerce
- 1
Shopper asks a question
A visitor asks for a product, a size, or everything under a budget. The AI searches your live catalogue and answers with the real product, price, and stock at that moment.
- 2
The AI builds the cart
When they pick something, it can offer one relevant add-on from your own store, put every item into one cart, and hand over a single checkout link.
- 3
Payment happens on your store
The link opens your storefront with the cart ready. The shopper pays through your own checkout and gateway, exactly as they do today.
- 4
Order questions answer themselves
After the sale, a shopper can ask where their order is. On WooCommerce the AI looks it up behind a privacy step, and a signed in customer sees only their own orders.
- 5
COD orders get confirmed before dispatch
For cash on delivery orders on WooCommerce, ZenTalk calls the customer, confirms they still want it, and writes the answer back to the order.
The parts of ZenTalk you will use most
Store AI on your live catalogue
Pair your WooCommerce store with one code, or connect Shopify from the Store page. The AI answers product and stock questions and never invents an item or a price.
Learn moreCOD confirmation calls
Every cash on delivery order gets a call in your brand voice inside your calling window. Confirmed orders go to dispatch, cancelled ones are held. WooCommerce today, Shopify coming soon.
Learn moreWhatsApp campaigns and cart recovery
Send approved broadcasts on the official WhatsApp Business API and turn on store automations like abandoned cart, order shipped, and win back. The AI answers the replies.
Learn moreEmail helpdesk for the post purchase tail
Returns, exchanges, and damaged item emails thread next to your chats from your own domain, with delivery receipts so you know the reply landed.
Learn moreCo-browse at checkout
When a shopper is stuck on a form or a coupon field, see their screen live in the chat with nothing to install and walk them through it.
Learn moreInsights on which chats sold
See which keyword, agent, and bot earned the revenue, join your Google Ads spend, and spot the patterns behind lost carts.
Learn moreWhere ZenTalk fits, and where it does not
ZenTalk is not a store builder or a checkout. Your products, payments, and fulfilment stay in Shopify or WooCommerce, and the AI never takes payment in the chat for catalogue orders.
If you sell on a custom platform that is not Shopify or WooCommerce, the AI can answer from your website and knowledge, but live stock, order lookups, and checkout links need one of those two stores.
On Shopify, order status lookups and COD confirmation calls are not live yet. They arrive with the ZenTalk Shopify app, so WooCommerce stores get the full set today.
If your store runs on Shopify or WooCommerce and you lose sales to unanswered questions, order status tickets, or returned COD parcels, ZenTalk covers all three from one inbox. The AI sells from your real catalogue, payment stays on your storefront, and your team only handles the chats that need a person.
Common questions
Does the AI know my real stock and prices?
Yes. Once your store is paired, the AI queries your live Shopify or WooCommerce catalogue for each question. It answers with the actual price and whether the item is in stock right now. If something is sold out, it says so and offers the closest in stock alternative from your own store.
Does the chat take card payments for orders?
No, and that is deliberate for catalogue orders. The AI sends a checkout link that opens your store with the items already in the cart, so payment runs through your own checkout and gateway. For a custom order or a one off quote, an agent can send a payment request in the chat through Stripe or Authorize.Net.
Can customers check their order status in the chat?
On WooCommerce, yes. Any shopper can check an order by its number, and a signed in customer can simply ask where their order is and see only their own orders. On Shopify, order lookups arrive with the ZenTalk Shopify app, which is in Shopify App Store review.
How do COD confirmation calls work and what do they cost?
When a cash on delivery order is placed on WooCommerce, ZenTalk calls the customer within the calling window you set, confirms the order, and writes the outcome back. Calls are billed per connected minute from a prepaid wallet at your country rate. Shopify support is coming soon.
How much does ZenTalk cost for a store?
ZenTalk is a flat $50 per agent, per month, per workspace, with the AI included and no per resolution fees. Calls and WhatsApp messages are paid as you use them from a prepaid wallet. You can start with a one week free trial and watch the AI answer shoppers on your own store first.
For online stores
Put an AI agent on your site and one inbox behind it.
Start your free trial, and we will walk your workspace through setup personally.
One week free. Cancel anytime. No long-term contract.