One place to talk, quote and get paid
Gorgias is a helpdesk built for ecommerce ticketing. ZenTalk is the all in one platform for service businesses that sell through conversation, where AI closes the deal and takes payment right inside the chat.
Gorgias earned its reputation as a support helpdesk for online stores, tuned around ecommerce orders and ticket queues. That is a great fit if your business is a Shopify storefront. If you run a service business that wins customers through conversation, you need more than ticket routing. You need chat that qualifies, quotes a price and collects payment, plus the tools to run the work after the sale. That is what ZenTalk was built for.
ZenTalk starts from a different premise. Instead of treating every conversation as a ticket to close, it treats each one as a potential deal to win. The AI chat greets your visitor, understands what they need, answers in over 100 languages, quotes your prices and takes payment through your own Stripe or Authorize.Net gateway. ZenTalk takes no cut of that payment.
Gorgias is billed in a way that grows with your ticket volume, which suits stores handling high volumes of order questions. For a service team, more conversations should mean more revenue, not a bigger support bill. ZenTalk charges a flat rate per agent per month, with AI included and no per resolution fees, so busy months do not punish you.
Beyond the conversation, ZenTalk runs the rest of the business. Browser and AI voice calls, projects with kanban and file deliveries, native e signatures, a customer portal, appointments, an email helpdesk on your own domain, and even payroll and HR live in one place. Gorgias stays focused on ecommerce support, so you pair it with other tools to cover the same ground.
ZenTalk vs Gorgias, feature by feature
| Feature | ZenTalk | Gorgias |
|---|---|---|
| Primary focus | Service businesses that sell via conversation | Ecommerce and Shopify support |
| AI in chat | Qualifies, quotes prices and takes payment | Support automation focused on tickets |
| Payment in chat | Yes, through your own gateway, no cut taken | Not the core focus |
| Pricing model | Flat per agent per month, AI included | Often billed by ticket or resolution volume |
| Voice calls | Browser voice and AI voice calls | Not a core capability |
| Languages | 100+ in chat and live voice | Support tooling with add on translation |
| Ecommerce order integration | General purpose, not ecommerce first | Deep integration with ecommerce order data |
| Run the business | Projects, e signatures, portal, payroll, HR | Focused on support helpdesk |
| Unified inbox | One inbox plus Facebook Messenger inbound | Multichannel support inbox |
| Time to live | Live in under an hour | Setup and app configuration required |
Where ZenTalk pulls ahead
AI that closes, not just deflects
Gorgias automation is built to resolve support tickets. ZenTalk AI is built to move a visitor from question to paid, qualifying the lead, quoting your price and collecting payment inside the same chat.
Payment through your own gateway
ZenTalk connects to your own Stripe or Authorize.Net account and takes no cut of what you collect. The whole quote to payment flow happens in the conversation, with a chargeable cap you control.
Flat pricing instead of per ticket
Gorgias pricing tends to scale with ticket or resolution volume. ZenTalk is a flat rate per agent per month with AI included, so a busy month grows your revenue and not your bill.
One platform to run the work
After the sale, ZenTalk handles projects with kanban, file deliveries, e signatures, a customer portal, appointments and even payroll and HR. Gorgias keeps you in support, so the rest of the business lives in other tools.
Built for service, not just storefronts
Agencies, clinics, publishers, consultancies and home services sell through conversation. ZenTalk is shaped around that motion, while Gorgias is shaped around ecommerce order support.
Gorgias is a strong, mature helpdesk built for ecommerce, and its deep integration with order data lets support agents see and act on a customer's purchases without leaving the conversation.
If you run a Shopify or ecommerce store and want order aware support with rich platform integrations, Gorgias may fit your workflow better than a general purpose tool.
ZenTalk is the better fit when your business sells through conversation and you want AI to qualify, quote and collect payment, then run the delivery, rather than manage a ticket queue.
Switching from Gorgias to ZenTalk
- 1List the conversations and channels you handle today, including chat, email and Facebook Messenger.
- 2Create your ZenTalk workspace and connect your own Stripe or Authorize.Net gateway so chat can quote and collect payment.
- 3Point your website widget and your email helpdesk to your own domain, then set your business hours and appointment types.
- 4Turn on the AI chat, give it your prices and services, and let it qualify, quote and take payment in the conversation.
- 5Invite your team, set roles including the Viewer role, and start handling live conversations, usually within the first hour.
Common questions
Is ZenTalk a good Gorgias alternative?
Yes, if you run a service business that sells through conversation. ZenTalk gives you AI chat that qualifies, quotes and takes payment, plus the tools to run the work after the sale, rather than an ecommerce ticket queue.
How is ZenTalk pricing different from Gorgias?
ZenTalk is a flat rate per agent per month with AI included and no per resolution fees. Gorgias is often billed by ticket or resolution volume, which can grow your support bill as conversations increase.
Can ZenTalk take payment inside the chat?
Yes. ZenTalk AI can quote your prices and collect payment in the conversation through your own Stripe or Authorize.Net gateway, and ZenTalk takes no cut of what you collect.
When is Gorgias the better choice?
If you run a Shopify or ecommerce store and want order aware support with deep integration into your ecommerce platform and order data, Gorgias is likely the stronger fit.
Does ZenTalk support more than chat?
Yes. ZenTalk includes browser and AI voice calls, a unified inbox with Facebook Messenger inbound, an email helpdesk on your own domain, projects, e signatures, a customer portal, appointments and payroll and HR.
How long does it take to get started with ZenTalk?
Most teams are live in under an hour. You connect your gateway, point the widget and email to your domain, give the AI your prices and services, and start handling conversations.
See the AI agent sell and support on your own site.
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