Live chat with co-browsing, screen sharing, and call recording

When a customer is stuck on a form or a checkout, three things help most: seeing what they see, sharing a screen to walk them through it, and having a recording of the call afterwards. Most teams end up paying for a chat tool, a co-browsing app, and a phone system to get all three. Here is how ZenTalk handles each one inside a single widget, and an honest look at which other live chat tools cover what.

Co-browsing, screen sharing, and recording are different things

• Co-browsing shows you the web page the visitor is on, live, from inside the chat. Nothing to install and it stays inside your own site.
• Screen sharing sends a whole screen or window, usually inside a video call. It needs the person sharing to start it.
• Call recording keeps the audio of a voice call so you can review it, train with it, or settle a dispute.

How ZenTalk covers all three

Live co-browse from the chat

In the Inbox, the View page button opens a live, view only window into the page the visitor is on, with their cursor and scrolling in real time. There is no plugin and no download, because it runs in the same widget that already powers your chat, and password fields are masked. You watch, you do not click for them, which makes it safe to use with any visitor. It is part of the Live Monitoring add on, a flat monthly price for the whole workspace. More on the co-browse page.

Screen sharing in a video meeting

When a conversation needs a face to face walkthrough, start a ZenTalk Meet room from the same workspace and send the link. Everyone in the room has a Share button, so you can show your screen or ask the customer to show theirs. See the Meet guide for the full controls.

Call recording, plus session replay

ZenTalk records calls and keeps them in one Call Recordings list: agent phone calls, AI order confirmation calls, and voice calls started from the chat widget. Web calls are transcribed into the same conversation thread and stored with the visitor on one channel and the agent or AI on the other so you can scrub through them. Separately, the Recording add on replays every engaged visitor session with rage clicks, dead clicks, and a click heatmap. See session recording and the voice page.

How other live chat tools compare

This table sticks to what each vendor documents for its own product. Native means it ships with the product; app means you add a third party from its marketplace.

To be fair to the field: Crisp and Acquire cover a lot of this natively and are good choices if co-browsing is the main thing you need. Zoho SalesIQ is strong on screen sharing inside chat. Intercom and Zendesk have mature phone systems with recording. Where ZenTalk differs is that the co-browse, the calls, the recordings, the AI agent, and in chat payments all sit in one workspace at a flat $50 per agent per month, with the two recording and monitoring add ons priced per workspace rather than per seat.

What to check before you choose

1. Does co-browsing need the visitor to install or accept anything? Friction here means it rarely gets used.
2. Is it view only or can the agent click? View only is safer and simpler for most sales and support teams.
3. Which calls are recorded? Website calls, phone calls, and AI calls may live in different tools unless they share one list.
4. What does the full stack cost? Add up chat seats, the co-browsing app, the phone system, and per minute fees.

For voice in particular, read why chat and voice belong in one widget.